The Websites jitsutech.com and jitsutech.ca (the “Websites”) are owned and operated by Jitsu Technologies Inc. (“Jitsutech”). We provide and maintain an online survey tool hosted on Canadian Servers (the “Service”) through the jitsutech.ca Website which allows subscribers to the Service (“Researchers”) to create surveys and to publish surveys to individuals (“Recipients”). Responses from individuals who chose to respond (“Respondents”) may be used to generate reports from the data obtained from such surveys.
The Service is provided to the Researcher through an account that the Researcher creates and maintains (the “Account”). At the Researcher’s option, the Researcher may provide members of his or her research team (the “Team Members”) with access to the Account and to the Service. The Service enables the Researcher and at the Researcher’s option, the Team Members to upload and/or share information and documents.
The Researcher will provide current, complete and accurate information in the Buy and the Account sections of the Websites and will keep that information up-to-date. The Researcher will provide a valid email address that is maintained by the Researcher and is accessible to only the Researcher. The Researcher will create a password in order to access the secure portions of the Websites, the Service and the Account and will keep this password confidential from all persons, including the Team Members. The Researcher is solely responsible for maintaining the confidentiality of his or her password and the Account information. The Researcher will immediately notify Jitsutech of any unauthorized access to the Account or any other breach of security.
At the Researcher’s option, the Researcher may provide access to the Account to one or more Team Members by completing the Lab Member Accounts section of the Websites to create sub-account(s) for the Team Member(s). The Researcher represents and warrants that he or she has consent from each Team Member to disclose any personal information provided in the Lab Member Accounts section of the Websites. If, at any time, a Team Member requests that his or her personal information be removed, the Researcher will immediately remove the personal information from the Websites. Jitsutech retains the right to remove any Team Member’s personal information from the Websites for any reason, including without limitation, the Team Member’s withdrawal of consent to the use of his or her personal information.
If allowed access to the Account by the Researcher, the Team Member may access the Account using the username and password (“Login ID”) provided to the Team Member by the Researcher. The Team Member may change their username and/or password, but the Researcher will always have access to and control over the Team Member’s sub-account and Login ID. The Team Member is responsible for maintaining the confidentiality of his or her password. The Team Member and/or the Researcher will immediately notify Jitsutech of any unauthorized access to the Account using the Team Member’s Login ID and any other breach of security relating to the Team Member’s Login ID.
The User may use the Service to create surveys comprising one or more questions and may publish these surveys to Recipients. The User may upload documents onto the Account, which may be viewed by all Users who have access to the Account. The User acknowledges that any information pertaining to one or more identifiable individuals (“Personal Information of Others”) that is collected, used or disclosed by the User through the Service is governed by applicable privacy laws and that the User is responsible for complying with all applicable privacy laws.
The User agrees not to create surveys or survey questions that disclose Personal Information of Others or are designed to elicit Personal Information of Others, unless the User has consent from those individual(s). If, through the Service, the User collects Personal Information of Others, the User will comply with all privacy laws in the collection, use and disclosure of the Personal Information of Others.
The User agrees to provide the purpose of each survey in the space provided in the Introduction and Consent section as well to only ask questions that are reasonable in light of that purpose. The User agrees to only use information obtained from each survey for the stated purpose.
The User represents and warrants that he or she has consent to use and disclose any Personal Information of Others contained in information provided in a Recipient Group. The User agrees that if, at any time, a Recipient requests to be removed or omitted from future communications from the Researcher, Jitsutech may remove the Recipient from all Jitsulab Recipient Groups and may block future attempts to add that Recipient to any Jitsulab Recipient Group.
You agree NOT to:
In order to use the Service, the User must have a computer system with at least the following minimum requirements:
The Researcher’s payment for the Service is processed in CAD dollars by Beanstream, which is a wholly owned subsidiary of LML Payment Systems Corp. Beanstream is responsible for the confidentiality of any information provided by the Researcher in the Buy or Account sections of the Websites (“Payment Information”), including credit card information. Beanstream is also responsible for complying with any applicable privacy laws with respect to the collection, use and disclosure of any personal information that may be included in the Payment Information.
Subscriptions may be purchased on either a monthly or a yearly basis. The costs for subscriptions are set out in the Websites, including the Buy and Account sections. Monthly subscriptions are sold on a calendar month basis, and are scheduled for automatic renewal at the beginning of each calendar month. Monthly subscriptions purchased at any time other than the beginning of a calendar month will be prorated so that the Account is charged only for the number of days remaining in the calendar month in which the subscription is purchased.
Yearly subscriptions last for one year from the date on which the subscription was purchased, and are scheduled for automatic renewal on the anniversary of the subscription purchase date. Subscriptions are automatically renewed by processing a further credit card transaction at the end of the relevant term without notification to the Researcher unless:
In case of a failure of the credit card transaction under the second scenario above, any attempt to log in to the Account only allows the Researcher to update account payment information as necessary to manually renew the subscription. An e-mail notification will be sent to the Researcher regarding the renewal failure. If the subscription is not manually renewed within 30 days, a Jitsutech administrator may delete the Account.
You acknowledge and agree that Jitsutech may, with or without notice, modify or terminate the Service and/or the Websites. Modifications to the Service may include, without limitation, modifications to: the type of Account information required, means of creating, viewing, updating and/or deleting Accounts, surveys. recipient groups, means of scheduling surveys for publication, means of communicating with Recipients and/or Team Members through email or other means, means of storing, viewing, and/or deleting certain types of file formats by the Service, means of viewing data collected by surveys, means of analyzing data collected by surveys, means of presenting data collected by surveys and/or data analysis, means of importing and/or exporting data to/from the Service; and, any and all content of the Websites.
Jistutech may issue a notification regarding changes to the Service by sending email to the Researcher. The User is responsible for all surveys, documents, lists, data and reports stored on the Websites. The User agrees to download and save this information on a regular basis. Jitsutech will not be responsible for any loss or alteration of any surveys, documents, lists, data, reports or other information.
Jitsutech respects the confidentiality of the information of Users, and will not disclose User information to third parties without prior authorization, or as required by law. Jitsutech may use Users’ email addresses to contact Users from time to time regarding the Service, but will not give, sell, or otherwise provide third parties with Users’ email addresses.
YOUR ACCESS TO AND USE OF THE WEBSITES AND/OR THE SERVICE IS AT YOUR OWN RISK. THE WEBSITES AND THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION, IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF OR RELATING TO ACCURACY, ACCESSIBILITY, FITNESS FOR A PARTICULAR PURPOSE, RELIABILITY, MERCHANTABILITY, OR PERFORMANCE, ALL OF WHICH ARE DISCLAIMED BY JITSUTECH TO THE FULLEST EXTENT PERMITTED BY LAW.
JITSUTECH MAKES NO WARRANTY THAT THE WEBSITES AND/OR THE SERVICE WILL MEET THE USER’S REQUIREMENTS OR THAT THE WEBSITES AND/OR THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, VIRUS-FREE, ERROR-FREE, ACCURATE OR RELIABLE; NOR DOES JITSUTECH MAKE ANY WARRANTY AS TO ANY INFORMATION THAT MAY BE OBTAINED THROUGH THE WEBSITES AND/OR THE SERVICE OR THAT DEFECTS IN THE SOFTWARE FOR THE WEBSITES AND/OR SERVICE WILL BE CORRECTED OR THAT THE WEBSITES AND/OR THE SERVICE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
JISTUTECH IS NOT RESPONSIBLE FOR ANY SURVEY, THE RESPONSES OBTAINED FROM ANY SURVEY OR THE REPORTS GENERATED FROM ANY SURVEY. JITSUTECH DOES NOT WARRANT THE CORRECTNESS, ACCURACY, USEFULNESS OR RELIABILITY OF ANY SURVEY, SURVEY RESPONSES OR REPORTS. JITSUTECH IS NOT RESPONSIBLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION OR OTHER LOSS RESULTING FROM USE OR RELIANCE ON ANY SURVEY, SURVEY RESPONSES OR REPORTS OBTAINED THROUGH THE WEBSITES AND/OR THE SERVICE. IT IS SOLELY THE USER’S RESPONSIBILITY TO EVALUATE THE ACCURACY, RELIABILITY, COMPLETENESS AND USEFULNESS OF ANY SURVEYS, SURVEY RESPONSES AND REPORTS OBTAINED USING THE WEBSITES AND/OR THE SERVICE.
THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH USE OF THE WEBSITES AND/OR THE SERVICE IS DONE AT THE USER’S OWN DISCRETION AND RISK AND THAT THE USER WILL BE RESPONSIBLE FOR ANY DAMAGE TO ANY COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOADING OF SUCH DATA OR MATERIAL.
The Service and/or the Websites may contain links or references to other internet sites operated by other persons (collectively, the “Third Party Sites”). Jitsutech is not responsible or liable for and has no control over Third Party Sites or their content, and does not sponsor or endorse Third Party Sites. The User’s use of Third Party Sites is at the User’s own risk.
The content of the Service and the Websites including the software, graphics, images, text, survey templates, surveys and other materials (the “Content”) is protected by intellectual property laws, including without limitation, copyright, trademarks, and other proprietary rights and is the property of Jitsutech and other persons, with all rights reserved. Jitsutech owns registered and unregistered trademarks, including without limitation, JITSUTECH and JITSULAB. The User’s use of the Service does not transfer to the User any rights in the Websites or the Content.